Customer support that answers in seconds
inclusion.id gives your business an AI assistant trained on your own help content, with your team one click away.
- Answers from your own help content
- Your team steps in with one click
- Live in minutes, no code
- 24/7Instant answers
- 6Channels in one inbox
- MinutesTo go live, no code
- 1 clickTo reach your team
Everything your support team needs, in one place
An AI assistant that knows your business, an inbox for your team and the tools to keep improving - all under one login.
Answers from your own content
Point it at your website, help articles, PDFs and docs. It answers in seconds, quotes your own wording and says when it doesn’t know.
A live inbox for your team
When a question needs a person, the chat hands over with the full history. Agents reply, assign and pull in a teammate.
Every channel in one place
Website chat, WhatsApp, Instagram, Messenger, Slack and email arrive in the same inbox, with the same AI behind them.
A phone line that answers
Voice AI picks up, answers common questions, checks who’s calling and transfers to your team when it should.
Order lookups in the chat
Customers ask where their order is; the assistant checks Shopify or Stripe and replies with the live status.
Workflows without code
Trigger on a chat, a call or a review, branch on any field and act anywhere - tag, assign, notify or follow up.
Quality reviews built in
Every conversation can be scored against your checklist, so coaching is based on real chats, not guesses.
Reports that matter
Resolution rate, response times, satisfaction ratings and the questions customers ask most - updated live.
Live in three steps
No developers, no long set-up. Most businesses are answering customers the same day.
Connect your content
Add your website address, upload files or connect your docs. The assistant learns from them in minutes and stays in sync.
Make it yours
Pick colours, a greeting and the questions to suggest. Add one line of code to your site, or use the WordPress or Shopify plugin.
Go live
Customers get instant answers around the clock. Anything that needs a person lands in your team’s inbox, with the conversation so far.
AI for the routine questions. People for the rest.
The assistant handles the questions it can answer well and hands over the moment a person is needed - so your team spends its time where it matters.
- Take over any chatAgents see conversations live and step in without the customer starting again.
- Work as a teamAssign conversations, ask a colleague for help and leave internal notes.
- Learn from every chatSee what customers ask most and fill the gaps in your content.
Works with what you already use
Bring in your existing content and channels. Updates sync automatically, so answers stay current.
- Website pages
- Help center
- PDFs
- Word & text files
- Google Docs
- Notion
- Confluence
- Shopify
- Stripe
- WordPress
- Messenger
- Slack
Built to keep your customers’ trust
Two-factor sign-in
Protect every account with an authenticator app, and require it for your whole team.
Roles for your team
Admins, agents, QA reviewers and view-only seats - everyone sees what they need.
Encrypted and private
Traffic is encrypted, conversations stay in your workspace, and you decide what the assistant can use.
Questions, answered
What is inclusion.id?
inclusion.id is an AI customer support platform. It learns from your own help content, answers customers instantly on your website and other channels, and hands over to your team when a person is needed.
How long does it take to set up?
Most businesses are live the same day. Connect your content, choose your colours and add one line of code to your site - no developers needed.
Will it make things up?
It answers from the content you give it and quotes your own wording. When the answer isn’t there, it says so and offers to connect the customer with your team.
Can my team take over a conversation?
Yes. Agents see every chat live in the inbox and can step in at any moment. The customer keeps the same conversation, with the full history.
Which languages does it speak?
Customers can write in their own language and get answers back in it, from the same content.
Is there a free trial?
Yes - start a free trial, connect your content and see it answer your customers before you choose a plan.
Give your customers answers in seconds
Start your free trial, connect your content and see inclusion.id answer your customers today.